How do I place an order?
After selecting the items you want to order, either searching by product description, or searching by item number, use the “Add to Basket” button, then continue shopping. To order more than one of the same item, click the product name. You can also click any thumbnail image to view an enlarged photo of the item, or click the product name for more information including item dimensions.

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Can I order by regular mail or Fax?
You may use USPS (postal mail) to order by sending your order to: Roylyn, Mail Orders, 634 N. Cherokee Trail, Benson, Arizona 85602. Orders will be sent when payment is completed. 85602 . We are busy setting up a fax system that will be available at Roylyn soon.

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What if something goes wrong with the ordering process while I’m placing an order?
Click the Contact Us button at the top or bottom of our website and let us know the specific trouble you encountered and we will see that it is taken care of. You will be notified immediately.

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What payment methods do you accept at your website?
We accept VISA, MasterCard, Discover, American Express and Paypal on our website. You may use Money Orders/Cashier’s Checks by Mail Order. Please go to the Contact Us area, at the top or bottom of our website, if your choice of payment and/or method of ordering is not mentioned here. We do not accept credit cards issued from non-US banks.

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Is it safe for me to use my credit card? Is your site secure?
Your personal information is never at risk. The information we receive from you, such as, your name, address, phone number and credit card information is sent through a secure line. When you come into the shopping cart area of our website, you will see the closed lock symbol and https in the URL (internet address) section of your browser. SSL is short for secure socket layer, a system developed for transmitting private documents via the Internet. SSL uses a private key to encode data that is transferred over the SSL connection. All web pages that require an SSL connection start with https: instead of http:.

Roylyn requires the highest levels of card authorization information including complete address verification on all credit card transactions.

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What is your privacy policy? How do you use my information?
Roylyn’s Policies describe what personal information is collected on our website, how we use your information, and your options regarding information collected. Roylyn does not trade, rent, or sell your personal information to anyone. Our customer is very important to us. We endeavor to protect our collected information against unauthorized access by using security techniques, such as, firewalls, controlled right of entry procedures and encoding methods to protect confidential information from any unauthorized person. Only those who have a legitimate business need is authorized. Please go to Confidentiality and Policies for more information on our policies.

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What are cookies?
As stated in Roylyn’s policies, a cookie is a website file containing information that is stored in the memory of the browser in your computer. They help identify you when you visit our site. A cookie will allow you to shop using your shopping cart while, at the same time, browsing our site and checking out later. You have control over what cookies your browser accepts.

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How long does it take to get my order? What are your shipping and handling policies?
All orders, except custom designed orders, are shipped within 5 business days of your order based on stock availability. All orders are shipped Fedex, DHL, U.S. Postal Service or UPS Ground unless Priority Shipping is specified. Fedex, DHL, and UPS requires a physical address and does not deliver to PO Box addresses. Fedex, DHL and UPS Ground usually takes 7-10 business days for delivery to most parts of the United States, however, certain areas may take longer. We cannot offer Fedex, DHL or UPS Shipping services to Hawaii or Puerto Rico. Priority shipments will result in higher shipping fees. Delivery times will increase during holidays.

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What if I have a question about my order? How can I find out about the status of my order?
You may create an account through Roylyn at any time by providing your e-mail address and designating a unique access password. You do not need to create an account in order to visit our site or to place an order through Roylyn. Creating an account allows you to save certain billing information so that you can track the status of your orders and set your ordering preferences. For your privacy and security, we do not store credit card or Gift Card numbers in your account. You may change saved account information at any time. Simply go to the My Account page, log in with your email address and password, and then click “Continue.”

Our Customer Service will answer questions about your order. Please provide us your website order confirmation number and order date, and include your name and complete shipping address. Customer Service will also answer your product and general questions. If you are requesting a delivery tracking number please see Order Confirmation #’s & Delivery Tracking #’s on our shipping information page. You may contact our Customer Service Department by the following e-mail address: customerservice@roylyn.com, or phone us at 520-586-2060.

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What if my order is damaged?
Return the damaged item(s) to us within 30 days of shipment and you will receive a full refund.

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What is your return policy?
If you choose to return any item that is not damaged for any reason, there is a 25% restocking charge that will be applied. Returns are accepted up to 30 days after shipment and must be in the original packaging.

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Does Roylyn offer free shipping?
Standard Fedex, DHL and UPS ground shipping in the Continental USA is free for purchases $500.00 and up. Some items may not be eligible for the offer. Our free shipping offer is limited to the 48 contiguous states only. Wholesale orders are not eligible for free shipping. We do honor free shipping through US Postal Service Airmail to APO destinations to USA armed forces military forces military service men and women.

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